Frequently Asked Questions (FAQs)

1. How do I place an order?

Placing an order is simple! Just browse our website, select the products you’d like to purchase, and proceed to checkout. We accept multiple payment methods, including credit cards and PayPal. After you complete your purchase, you’ll receive an email confirmation, and we’ll process your order as soon as possible.

2. How long will it take to receive my order?

Delivery times may vary depending on the product and your location. On average, orders within the U.S. take about 7-14 business days to arrive. Please note that international orders may take longer due to customs and shipping processes. You will receive a tracking number once your order is shipped, so you can easily monitor its progress.

3. Can I cancel or change my order?

Once an order is placed, it is processed quickly to ensure fast shipping. However, if you need to cancel or change your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your request.

4. Do you ship internationally?

Yes, we do offer international shipping! Please check the shipping options at checkout for availability and estimated delivery times. Please be aware that customs duties and taxes may apply depending on your location and are the responsibility of the customer.

5. How do I track my order?

Once your order has been shipped, we will send you an email with a tracking number and a link to track your package. You can use this tracking number on the carrier’s website to get updates on your delivery status.

6. What should I do if I received a damaged or defective item?

We’re sorry if you received a damaged or defective item. Please contact us within 7 days of receiving your order, and we’ll be happy to assist you with a return or exchange. Please include photos of the damage or defect when contacting our customer support team.

7. How can I contact customer service?

If you have any questions or need assistance, you can reach our customer service team via email at contact@pomphi.com or through our contact page. We strive to respond to all inquiries within 24-48 hours during business days.

8. Do you offer returns or refunds?

We want you to be completely satisfied with your purchase! If you’re not happy with your order, we accept returns within 30 days of receipt. Items must be unused and in their original packaging. Please contact our customer service team to start the return process. Refunds will be issued once the returned item is received.

9. Are my payment details secure?

Yes! We take your privacy and security very seriously. Our website uses SSL encryption to ensure your personal and payment information is safe. We also partner with trusted payment gateways such as PayPal and Stripe to process transactions securely.

10. Do you offer gift cards?

At this time, we do not offer gift cards. However, we are working on offering this option in the future. Stay tuned for updates!

11. How can I stay updated on new products and promotions?

Sign up for our newsletter at the bottom of the page to receive updates on new arrivals, promotions, and exclusive discounts. You can also follow us on social media to stay connected and in the loop!